"When I booked my travel, I pondered the purchase of a Travelsure policy or taking my credit card based insurance. In the end I purchased the Travelsure package as it was easy to apply and pay for. In my profession, I have been involved with on several occasions evacuating patients out of countries, never thinking that one day it may be me who required it. I was wrong!

On becoming acutely well in Africa, the Doctor I was working with phoned Travelsure to organise my evacuation. It only took one phone call. Travelsure immediately gave us the choice of two top medical facilities in Johannesburg, or Paris. The confirmation from Travelsure was immediate and they stayed in touch with both the Doctor and myself several times a day.

I would liked to take this opportunity to offer my sincere and genuine thanks to all the staff of Travelsure. This is something that no one wants to happen while overseas. I implore anyone who purchases a ticket to make the decision to purchase Travelsure travel insurance. The benefits and indeed the peace of mind will always outweigh the minimal cost involved. Many thanks to Travelsure and all the staff involved. You did an awesome job!"
Bronwyn J McBain.

"I thank you so much for the wonderful support you gave me and my family. I have told my friends how efficient and helpful Travelsure have been and will continue to inform people what a good insurance company you have been"
Sue Norfolk

"Dear Travelsure, thank you for your quick response in regards to my claim. Travelsure has been very quick to respond and very reasonable to deal with. Consequently, I would definitely choose Travelsure again and would recommend them to others."
Janet Ball

Age: 55 From: Wellington Destination: Fiji Incident: Acute bowel obstruction Claim Value: $56 000 Our customer was holidaying on an island resort in Fiji. He was relaxing by the pool when he started to feel unwell in the stomach. He went to see a doctor about his condition and subsequently called our Travelsure Assist line after his condition started to deteriorate. The local doctors suspected that he may need surgery. As he didn’t have access to a suitable medical facility, Travelsure immediately organised for a private air ambulance to be flown to Fiji to repatriate him home for immediate surgery. Costs included medical, additional expenses and cancellation.

Age: 42 From: Timaru Destination: Ireland Incident: Baggage Delay and missed connecting flight Claim Value: $2 633 Our customer was flying to Ireland to attend her mother’s funeral, when she missed their connecting flight in London dueto her luggage being delayed. Our customer had to wait 2 hours to find the luggage at which time it was too late to get another flight. At that time she called our Travelsure Assist line to ask what to do and we advised her to book another flight. A flight was booked for the next morning and she was able to make it to her mother’s funeral on time. Upon her return to NZ, a claim was lodged, and additional expenses were reimbursed.