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All you need to know about claims

How to make a claim

If you want to lodge a claim on your travel insurance policy, simply follow our easy step-by-step guide. Please send all necessary supporting documents as outlined here and keep a copy of all originals and forms for yourself.

Before lodging a claim, please ensure you follow the instructions in Policy Condition 5. In particular you must:

• Report lost or stolen property to the police or responsible transport provider and obtain a written report.
• Phone the emergency assistance number as soon as physically possible if you are admitted to hospital or if you anticipate that any of your medical or related expenses are likely to exceed $4,000.

Read More:

• Read full Policy Condition 5 here
• Claims Complaints Process

Claims advice

For claims advice and updates on current world events or travel service provider insolvencies that might affect your travels please refer to the claims advice box on the right hand side of our homepage. If you are planning to travel to a region mentioned in our claims advice section or you are already there, have a read through the relevant documentation to find out how this could influence your travel plans and your travel insurance policy.

Should you be unsure as to travel to a certain region, please check with Safe Travel, the travel advice website of the Government of New Zealand. On our Travel Tips & Links page you can also find plenty of useful information for a safe and enjoyable journey.

Complaints

If you feel that your claim has not been handled correctly and would like to know how to lodge a complaint please click here.