Travel Insurance by Travelsure – Part of one of the world's most respected Travel Insurance groups

What you need to know about claims

How do I make a claim?

To lodge a claim with Travelsure please follow these simple steps.

1. Download a claim form:

Claim Form A (pdf)

For claims relating to medical, additional expenses and cancellation.

Claim Form B (pdf)
For claims relating to luggage, rental car insurance excess and money.

2. Add supporting documentation
The claim form lists supporting documentation relevant to your claim (e.g. receipts) that we'd like to see.

3. Make a copy
Whilst we require you to send originals to us, we recommend that you keep copies of everything just in case.

4. Send it in:
Travelsure Travel Insurance
Claims Dept
PO Box 105-203
Auckland City Post Shop

Auckland 1143

How long will it take?

We will settle or respond to your claim within 10 working days from the time we receive it.

It is important that you report lost or stolen property to the police or relevant transport provider and obtain a written report.  You must also call our emergency assistance team as soon as physically possible if you are admitted to a hospital or if you believe that your medical or related expenses will exceed $4000NZD.

Take me to how to make a claim

Our Claims Complaints Process

Travelsure would like to hear from you if you feel that we have let you down in any way and your claim has not been handled correctly.  Please click here for information on our complaints procedure.

Travelsure claims advice

If you would like claims advice and the latest updates on current world events that might impact your travel plans (including insolvency of a travel service provider) please refer to our Claims Advice page.

If you are unsure of whether you should travel to a certain region, please check with www.safetravel.govt.nz the official New Zealand travel advice website. Also, don’t forget to look on our Travel Tips & Links page to find more information for a safe and enjoyable trip!